Your Privacy Is Our Responsibility

Section 1

Introduction & Scope

This Privacy Policy ("Policy") applies to users ("you", "your") of the gv88 platform ("gv88", "we", "us"). By using the gv88.mom website, mobile interface, and related services, you agree to the terms of this Policy.

We believe your personal information is a valuable asset. The purpose of this Policy is to clearly explain what information gv88 collects about you, why and how that information is used, and what steps we take to protect it.

Section 2

What Information We Collect

During the process of registering and using services on gv88, we collect various types of information. These are detailed below:

2.1 Information You Provide Directly

When you open an account or use our services, the information you provide directly includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or other identity document details (for KYC verification)
• Address and country information
• Financial transaction details, such as bKash, Nagad, Rocket, Upay, or bank account information
• Your communications with our support team via live chat or email

2.2 Automatically Collected Information

Information related to your device and browsing activity that is collected automatically:

• IP address and device identifiers
• Browser type, operating system, and device model
• Session duration, page visit history, and click data
• Information obtained from cookies and similar tracking technologies
• Gaming and betting history and transaction records

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification service providers, payment processors, and fraud prevention organisations. This information is used solely to ensure the security of your account and the quality of our services.

Section 3

Purpose of Using Information

gv88 uses the information collected for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Delivering gaming services and bonus offers correctly
• Tracking your VIP tier and rewards

3.2 Security and Legal Compliance

• Identity verification (KYC) and age confirmation — services are provided only to those aged 21 and above
• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security and preventing unauthorised access
• Complying with applicable laws and regulations

3.3 Service Improvement and Communication

• Continuously improving our platform and service quality
• Sending important account notifications and security alerts
• Responding to support requests and resolving issues
• Monitoring your gaming patterns to ensure responsible gaming

Section 4

Cookies & Tracking Technologies

gv88 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that your browser stores on your device.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferences, language settings, and session information.
• Analytics Cookies: Used to understand how many users visit which pages, helping us improve our services.
• Marketing Cookies: Used to show relevant content and offers based on your interests.

4.2 Cookie Controls

You can disable cookies other than essential cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

Section 5

Information Sharing and Disclosure

gv88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, cybersecurity firms, and technology infrastructure providers. These partners are contractually obligated to keep your information confidential.

5.2 Legal Obligations

If we are required to disclose information as part of a court order, government directive, or legal process, we are obligated to do so in accordance with the law. Information may also be provided to relevant authorities when necessary to prevent or investigate fraud.

5.3 Business Transfers

If gv88 undergoes a merger, acquisition, or asset transfer in the future, your information may be part of that process. In such cases, we will notify you in advance and this Privacy Policy will continue to apply.

Section 6

Data Retention and Deletion

gv88 retains your personal information for as long as necessary to provide services and meet legal obligations.

6.1 Retention Periods

• Active account data: For the full duration that the account remains active.
• Transaction records: For the period required under financial regulations.
• KYC and identity documents: For the period required by legal requirements.
• Logs and session data: Generally deleted automatically after a specified period.

6.2 After Account Closure

If you request account closure, your personal information will be deleted or anonymised once the applicable legal retention period has ended. Information that must be retained due to legal obligations will be stored securely and will no longer be used for any active purpose.

Section 7

Data Security Measures

gv88 takes high-standard technical and organisational measures to protect your information.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are conducted over encrypted channels.
• Data-at-Rest Encryption: Sensitive information stored on servers is encrypted.
• Two-Factor Authentication: An additional layer of account security.
• Firewalls and Intrusion Detection Systems: To prevent cyber attacks.
• Regular security audits and penetration testing.

7.2 Organisational Safeguards

• Regular data protection training for staff.
• Minimum access policy — only staff who need specific information can access it.
• Confidentiality agreements binding staff and partners.
• Rapid incident response plan for security events.

Section 8

Your Rights and Controls

As a gv88 user, you have the following rights regarding your personal information:

8.1 Right to Access

You can submit a request to us at any time to find out what information is stored about you and how it is being used.

8.2 Right to Rectification

If your account contains incorrect or outdated information, you can request a correction. Some information can be changed directly from your account settings.

8.3 Right to Erasure

You can request deletion of information that is no longer necessary beyond legal obligations. However, this request will apply in a limited way for active accounts.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain data processing activities. You can unsubscribe from marketing messages at any time.

8.5 Right to Data Portability

You can request a structured, machine-readable copy of the information you have provided.

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

Section 9

Protection of Minors

gv88 strictly does not collect information from or provide services to anyone under the age of 21. Age is verified during the registration process and proof of identity may be requested at any time to confirm age.

If we learn that information has been collected from a minor, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their underage child is using gv88, we ask that they notify our support team right away.

Section 10

Third-Party Services and Links

The gv88 platform is connected to third-party payment gateways and service providers. These external services have their own privacy policies and are not under gv88's control.

In particular, when using mobile financial services such as bKash, Nagad, Rocket, and Upay, the respective organisation's own privacy policy will apply. We encourage you to read those policies.

Section 11

Changes to This Policy

gv88 may update this Privacy Policy from time to time. If any significant changes are made, we will:

• We will publish a notice on the platform.
• We will update the date at the top of this page.
• If needed, we will notify you at your registered email address.

If you continue using the platform after the changes, it will be understood that you have accepted the new policy. Therefore, it is recommended that you visit this page regularly.